Operation & Maintenance Services

Miss Danah O&M & Facility Management

We deliver integrated Operation & Maintenance and Facility Management services for premium assets, powered by technology-driven solutions and ISO-aligned processes—ensuring safety, reliability, and transparent reporting.

ISO-aligned SOPs CAFM / IoT enabled 24/7 Response
Request a Quote View
Miss Danah O&M
Client Client Client Client Client +10

Strategic partnerships across major giga-project ecosystems

256,000 m²

Total built area managed

12,000+

Scheduled PPM annually

< 15 min

Avg response time for P1

120

Engineers & technicians

Who We Are

Saudi O&M excellence built on standards and technology

Miss Danah Company, established in 2021, is a Saudi facility management provider specializing in premium residential and hospitality properties. We view each facility as a living environment where people grow and thrive. Since our launch, we have delivered integrated services that combine operations, maintenance, hospitality, and technology-driven solutions. Through strategic, proactive management, we enhance the value, efficiency, and sustainability of every facility we serve. With skilled teams, innovative tools, and global best practices, we offer customer-focused solutions that reduce costs, improve reliability, and support the 2030 Saudi Vision.

  • Integrated O&M & FM delivery
  • ISO-aligned SOPs & reporting
  • 24/7 service readiness
  • CAFM / IoT enabled operations
  • Skilled multi-discipline teams
  • Safety-first culture (HSE)
Vision

To be the most trusted partner in O&M and Facility Management.

Mission

Deliver high-standard O&M services ensuring safety, quality, efficiency, and sustainability.

Miss Danah Team

Our Team

Operations • Engineering • HSE • Reporting

Call us

966567799333

Facilities Engineering Teams

Trusted & Safe

ISO-aligned operations and HSE compliance

Scope of Services

Comprehensive facility solutions covering hard, soft, utilities and smart sustainability.

Asset Management

Lifecycle visibility, maintenance strategy, and performance-driven decisions.

ISO 55000 aligned CAFM enabled

Hard Services

HVAC, electrical, plumbing, civil works, specialized equipment maintenance.

Soft Services

Service support operations integrated with facility needs and client experience.

Utilities

Water, sewage, drainage networks, STP/WTP operations, infrastructure systems.

Life Safety Systems

Fire alarm, firefighting, and safety compliance aligned with NFPA requirements.

NFPA ISO 45001

Smart Solutions

CAFM, IoT monitoring, BMS integration and data-driven facility optimization.

Sustainability

Energy optimization, sustainable operations, and measurable efficiency improvement aligned with Saudi Vision 2030.

Energy savings Sustainability Vision 2030

O&M Department

Same layout as the PDF: three stacked blocks with a side image.

O&M Department

Miss Danah operates an integrated O&M model supported by centralized management, standardized processes, and 24/7 service availability. Our teams follow international best practices and SOPs aligned with ISO 41001 and ISO 9001. This structured approach ensures consistent performance, quick response, and transparent reporting across all assets.

Our Core Values:

Accountability Innovation Safety Integrity Quality
O&M Department
07

O&M Services

  • CAFM/CMMS Digital Maintenance Management.
  • Asset Management, Preventive & Predictive Maintenance.
  • Building, Mechanical & Electrical Maintenance.
  • HVAC Systems Operation & Maintenance.
  • Electrical Power Systems & Backup Generators.
  • Plumbing, Water Supply & Pump Systems.
  • Swimming Pool Operation and Maintenance.
  • Low-Current Systems & Security Technologies.
  • Fire Alarm, Firefighting & Life Safety Systems.
  • Building Management System & Automation.
  • Civil, Structural Repairs & Renovation Works.
  • Utilities & Infrastructure Networks (Water, Sewage, Drainage).
  • STP/WTP Operation & Water Treatment Systems.
  • Elevators, Automatic Doors & Specialized Equipment.
  • Energy Optimization & Technical Compliance (SB Code & NFPA).
O&M Services
08

ISO Based Operational Framework

  1. Purpose
  2. Scope
  3. Responsibilities
  4. Definitions
  5. Forms Used
  6. Steps
  7. Process Performance Measures
  8. References
  9. Flowcharts
  10. Instruments Used
  11. Change History

This approach ensures consistency, traceability, and alignment with ISO 41001 (Facility Management System) and ISO 9001 (Quality Management System).

ISO Framework
09

Strengths & Capabilities

Standardized operations, technology-driven methods, and skilled teams delivering efficient and sustainable facility management.

Standards Alignment

Audit-ready operations aligned with ISO 41001 & ISO 9001, plus broader compliance where applicable.

Technology-Driven

CAFM, IoT monitoring, predictive maintenance, and performance dashboards.

Skilled Teams

Engineers and technicians across critical disciplines delivering customer-focused excellence.

Premium Asset Expertise

Specialized in premium residential and hospitality properties with proactive management and reliability focus.

Vision 2030 Support

Smart, sustainable facility operations contributing to national targets through efficiency and innovation.

Credentials & Memberships

Registrations, classifications, and professional memberships.

Registrations / Classification

  • Balady Services – 1st class: Food & Beverage Catering Services
  • Ministry of Municipalities and Housing – 2nd class: Operation, Maintenance and Services
  • City Service Providers Classification – 2nd class: Constructions and Buildings

Memberships

  • SFMA – Saudi Facility Management Association
  • SDSA – Sustainability Professionals of Saudi Arabia

CAFM (Computer-Aided Facility Management)

CAFM supports managing facilities and assets from creation to disposal—improving efficiency, reducing cost, and enabling better planning.

Asset Cycle through CAFM Software

Asset procurement and onboarding readiness based on operational requirements.

  • Key attributes added: name, CAT, SN, model & location
  • Associated documents uploaded (manuals, warranties)

  • Work orders created and assigned
  • PPM created and scheduled as per standards
  • Technicians log activities, parts used, and time spent
  • Maintenance history stored for each asset

  • Real-time status tracking
  • Automatic updates from IoT/BMS systems

  • Cost analysis: repair vs replace
  • Decommissioning/disposal tracked
  • Lifecycle insights used for future planning
CAFM
CAFM / CMMS
Digital maintenance management to support standardized execution and reporting.

Our Clients

Our Clients & Participations

Client A
Client B
Client C
Client D
Client E
Client F
Client G
Client H

Projects

A snapshot of completed and ongoing projects and service scopes.

10
Completed Sites
215,760 m²
Total Completed Area
3
Ongoing Projects
94,700 m²
Total Ongoing Area

Completed Projects (NEOM)

Hard • Soft • Utilities • Catering

Completed
Site Area Duration
NW C22 Camp6,000 m²12 Months
NW C23 Camp4,875 m²12 Months
NW C24 Camp8,449 m²12 Months
NW C25 Camp7,000 m²12 Months
NW C26 Camp4,700 m²12 Months
NW C27 Camp4,700 m²12 Months
NC1 Camp43,185 m²12 Months
NC2 Camp64,713 m²12 Months
NC3 Camp34,844 m²12 Months
NC4 Camp37,294 m²12 Months

Ongoing Projects (NEOM)

Hard • Soft • Utilities • Catering

Ongoing
Project Area Duration
NEOM NIP Staff Accommodation55,000 m²6 Months
NEOM NIP Staff Accommodation6,000 m²8 Months
NEOM NIP Staff Accommodation33,700 m²6 Months

HSE (Health, Safety & Environment)

We build a strong HSE foundation, ensure compliance with international standards, and promote a safe work culture through continuous monitoring and improvement.

Purpose

  • Establish a strong HSE foundation for the project
  • Ensure compliance with global HSE standards
  • Promote safe work culture and risk prevention
  • Monitoring, reporting, and continuous improvement

Key International Standards

  • ISO 45001 – Occupational Health & Safety
  • ISO 14001 – Environmental Management
  • ISO 9001 – Quality Management
  • OSHA – Safety Compliance
  • NFPA – Fire & Life Safety
  • ILO Guidelines – Worker Protection

KPIs & Performance Metrics

Measurable performance indicators that reflect operational excellence and safety commitment.

256,000 m²
Total built area managed
12,000+
Scheduled PPM activities annually
< 15 min
Avg response time for P1 tasks
120
Engineers & technicians
96%
Client satisfaction (Avg KPI score)
11%
Annual energy savings via optimized O&M
1M
Safe working hours with zero incident
78
Buildings
750
Assets
900
Hard & Soft orders
3.7K
Guests
500K
CAFM users

International Standards Compliance

We align operations and reporting with international standards to ensure safe, compliant, and auditable delivery.

Standards Alignment

  • ISO 41001 – Facility Management Systems
  • ISO 55000 – Asset Management
  • ISO 9001 – Quality Management
  • ISO 45001 – Occupational Health & Safety
  • NFPA – Fire & Life Safety compliance
  • SFG20 – O&M guideline reference

Operational Outcomes

  • Consistent performance across assets
  • Traceable documentation and reporting
  • Safety-first execution and compliance
  • Optimized preventive maintenance planning

Case Studies

Real-world outcomes demonstrating reliability, safety, and efficiency impact.

Case Study 01 — FACP Repair

Life Safety

Challenge: Intermittent faults in the fire alarm system (false alarms, communication errors, zone signal loss).

Solution: Diagnostics for panel, loops, detectors/modules/wiring; replaced faulty components; reprogrammed settings; full system testing.

Result: Restored full operational status with stable communications.

Impact: Reduced downtime risk, improved confidence, enhanced compliance, and avoided full replacement costs.

Case Study 02 — HVAC Optimization

Energy

Client Profile: Large residential compound with centralized HVAC serving multiple villas.

Challenge: High energy consumption, inconsistent comfort, frequent failures due to inefficient operation and poor load management.

Solution: Assessment of chillers/pumps/towers/controls; optimized schedules; adjusted setpoints; improved PM; introduced monitoring tools.

Results: 11% annual energy cost reduction, improved comfort stability, fewer breakdowns, extended equipment life.

Why Choose Us?

Fast response, resilience under pressure, and SOP customization to client needs.

Fast Response

24/7 support, prompt emergency handling, and clear escalation workflows.

Resilience

Ability to sustain operations under pressure while maintaining service continuity.

Customize SOPs

Tailored SOPs aligned with client environment and requirements (example: AlUla).

Our Commitment to AlUla (RCU)

Miss Danah aligns its services with the Royal Commission for AlUla (RCU) strategy to preserve heritage, enhance infrastructure, and deliver sustainable development through high-quality facility management and O&M.

Certifications & Compliance

Official certifications demonstrating compliance, security, and operational governance.

Cybersecurity Compliance Certificate

MISS DANAH CATERING SERVICES CO has been assessed and certified by Defense Cybersecurity as compliant with Saudi Aramco Third Party Cybersecurity Standard (SACS-002).

  • Classification: General Requirements (CCC)
  • Valid for two years from issuance date
  • Aligned with Saudi Aramco cybersecurity requirements
View Certificate
Cybersecurity Compliance Certificate

Contact

We’re ready to support your facility and project needs.

Contact Details

For inquiries and quotation requests, reach us via:

Address

2684 King Fahad Rd., AlWurud Di3t. Tabuk 47312, Saudi Arabia

missdanah.sa

Phone

Mobile: 966567799333

Email

info@missdanah.sa

Linkedin

@missdanah.sa

Send a Message

We usually respond within 24 business hours.

Sending...
Your message has been sent. Thank you!